You are here: Automatic Riveting Machine Ordering Flow: Full Steps from Spec Inquiry to Installation - CHANRUI
Automatic riveting machine ordering process: full steps from spec inquiry to installation and commissioning
First-time customers buying an automatic riveting machine are often unsure what to prepare first and how long each step takes. This article splits the CHANRUI standard ordering process into eight steps and notes what the customer must coordinate at each, to ease project scheduling.
I. The eight-step ordering process
| Stage | Details | Customer Action Required |
|---|---|---|
| 1 Inquiry and send over specs | Contact by phone or form, provide rivet and workpiece information | Send specs, drawings and output requirements |
| 2 Solution & quotation | Solution and price range in about 10 minutes, assessing standard/non-standard | Confirm the configuration approach |
| 3 On-site trial | Engineer brings a machine to your factory to sample with real workpieces | Prepare rivets, workpieces and cycle-time data |
| 4 Contract & customization | Confirm model, price, lead time and warranty, then sign the contract | Confirm the quote and contract terms |
| 5 Design & production | Non-standard tooling design, procurement, assembly, in-house test | Send rivet samples in good time |
| 6 Logistics & shipping | Standard machines ship directly and fast, non-standard ones ship by milestone | Confirm the delivery address and unloading conditions |
| 7 Installation, commissioning & training | On-site installation, commissioning, plus on-site operation and maintenance training | Assign operation and maintenance staff |
| 8 After-sales & warranty | 1-year whole-machine warranty, long-term spare-parts supply, nationwide response | Carry out daily maintenance per the inspection sheet |
II. Key points for each step
Inquiry and solution phase.Supplying all materials at once saves the most time: rivet head diameter, shank diameter, length and material, workpiece drawings or photos, plate thickness, point count, daily output and cycle requirements, plus site air source and space. With complete materials a solution and price range comes in about 10 minutes, and complex non-standard cases generally get a preliminary solution within 1 business day.
Trial phase.For nationwide customers the manufacturer arranges an engineer to bring a matched model on site and test continuous feeding, cycle, pulling force and yield with real rivets and workpieces; routine on-site trials are free and not tied to any purchase.
Production and acceptance phase.Standard models ship directly from stock quickly; once a non-standard model is assembled it is trialed continuously in-house with the customer's rivet samples, and the customer can accept at the factory or view the sampling video and measured data, with shipping after qualified confirmation. Lead time follows the contract, and rush orders can be discussed in advance.
III. Installation, commissioning and training details
| Entry | Details |
|---|---|
| Installation on site | Main-unit placement, air/electrical hookup, feed-tube and gun-body installation |
| Parameter setup | Adjust feeding, pulling force and cycle by rivet spec, confirmed by continuous sampling |
| Operator training | Startup, spec change, replenishment, counting, common alarm response |
| Maintenance drills | Daily/weekly/monthly inspection, wear-part identification and replacement |
After delivery the whole machine carries a 1-year warranty, non-human issues support a 7-day return and 15-day exchange, and nozzles and other wear parts are supplied long term at cost; after-sales response is unified by the manufacturer nationwide. For customization-cycle details, seeHow Long Does It Take to Customize an Automatic Riveting Machine。
IX. Handling common post-arrival delivery issues
| Issue | Resolution |
|---|---|
| Appearance damage or missing parts on arrival | Photograph on the spot for evidence and contact sales; logistics and spare parts are reissued per process |
| Low on-site air pressure | Configure the pump per the manual; the engineer verifies air-source parameters at installation |
| Feeding uneven after spec change | Check whether nozzle/channel match, clear the channel and replace the nozzle per training steps |
| Cycle below expectation | Check whether the workpiece matches the trial sample; the engineer revisits to re-debug and trial |
| Staff turnover | Re-training or remote guidance can be requested; the equipment has a low operation threshold and is easy to pick up |
It is recommended that the customer internally name one equipment owner to keep the manual, wear-part list and inspection sheet as the fixed contact window with the manufacturer, which makes delivery, training and after-sales handoff smoother.
Repeat or follow-on purchases by existing customers are simpler: the rivet specs, configuration and acceptance records of existing models are on file, and same-spec repeat buys can directly confirm stock and shipping; for new specs or new product lines, only the new rivet and workpiece materials need supplementing to extend the existing solution, and the historical equipment file also eases unified maintenance, spare parts and training.
Order FAQ
Procedure FAQ
Yes, and this is also the standard flow. First take an on-site trial to get measured data, then finally confirm the model and configuration to avoid a wrong purchase.
Payment is normally made by contract-agreed milestones, with invoice type, tax/freight inclusion and other matters written into the quotation and contract.
Training is set to the standard of independent operation, with remote guidance or a repeat visit available afterward; the equipment has a low operation threshold and newcomers can take post after short training.
Yes. New products and new rivet specs can be assessed on the existing model via nozzle changes, added channels or fixed tables; large modification needs get a new engineer solution, and existing customers reusing the current main unit save investment.
Nationwide customers: send your specs now to start steps 1-2
Solution and price range in about 10 minutes, a free on-site trial can be booked, consultation hotline +86 13268883882.
Recommended reading:What Materials Are Needed to Customize an Automatic Riveting Machine · Free On-Site Trial Policy and Process · Free On-Site Trial Process and Preparation
Previous 
